Thank you for shopping with Q2 Industries. We are committed to delivering your Steel Kitchenware safely and on time. Please read our Shipping Policy carefully before placing your order.
1. Shipping Coverage
We ship across India from our base in Erode. We aim to make our Steel Kitchenware accessible to customers nationwide. International shipping is currently not available.
2. Processing Time
Orders are typically processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Timelines
- Metro cities: 3–5 business days
- Tier 2 & Tier 3 cities: 5–7 business days
- Remote areas: 7–10 business days
Delivery times are estimates and may vary due to courier delays or other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. We occasionally offer free shipping on orders above a certain value.
5. Order Tracking
Once your order is dispatched, you will receive a tracking number via SMS or email. You can use this to track your shipment through the courier partner's website.
6. Damaged or Lost Shipments
If your order arrives damaged or does not arrive within the expected timeframe, please contact us immediately. We will arrange a replacement or refund as appropriate.
7. Contact Us
For any shipping-related queries, please contact our customer support team. We are happy to assist you.
Last updated: June 2026